Frequently Asked Questions

How do I place an order?

Browse our website, select the products you wish to purchase, add them to your cart and proceed to checkout. Follow the instructions to complete your order.

Can I change or cancel my order?

Please contact our customer support team as soon as possible. Changes or cancellations depend on whether your order has already been processed or dispatched.

How do I know if my order was successful?

Once your order has been placed successfully, you should receive an order confirmation email containing your order details.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Can I request a quotation before purchasing?

Yes. Customers purchasing machinery, shipping containers, solar systems, agricultural equipment or bulk quantities can contact our sales team to request a quotation.

Do you offer bulk or wholesale purchases?

We welcome bulk and business enquiries. Contact our sales team with the products, quantities and delivery location for a customised quotation.

What payment methods do you accept?

The payment methods currently available will be displayed during checkout. Please use only the official payment options or verified banking details supplied by Container World.

Are your prices in South African rand?

Yes. Prices displayed on our South African website are in South African rand (ZAR), unless otherwise stated.

Do your prices include VAT?

Where EFT is offered, payment instructions will be provided through our official checkout or sales process. Please use the correct order reference when making payment.

Do you offer instalments or buy-now-pay-later options?

Any available financing or instalment payment options will be displayed at checkout or communicated by our sales team.

Do you deliver nationwide?

We arrange deliveries to destinations across South Africa, subject to product type, delivery accessibility and courier or transport availability. Standard delivery lead time is 3-5 Days on most products.

How much does delivery cost?

Delivery charges depend on your location, product dimensions, weight and transportation requirements. Applicable charges will be provided at checkout or in your quotation.

How do I track my order?

If tracking is available for your shipment, the relevant tracking details will be provided once your order has been dispatched.

Can you deliver heavy machinery and shipping containers?

Delivery of large or heavy equipment can be arranged subject to transport requirements, site accessibility and offloading arrangements. Additional charges may apply.

What happens if I am not available to receive my delivery?

Please contact our customer support team or the delivery provider as soon as possible to discuss available arrangements. Redelivery charges may apply.

Are all products on your website available?

Product condition is specified in the relevant listing. We may offer new, refurbished or used equipment depending on the product category.

Do your products come with a warranty?

Product condition is specified in the relevant listing. We may offer new, refurbished or used equipment depending on the product category.

Can I request specific product specifications?

Yes. Our sales team can assist with available product specifications, dimensions, technical information and customisation options.

Can shipping containers and modular buildings be customised?

Yes. Selected containers and modular structures can be customised with windows, doors, insulation, electrical installations, partitions and other features according to the agreed quotation.

Can I return a product?

Returns are handled according to our published Returns Policy

What should I do if my order arrives damaged?

Contact our customer support team promptly and provide your order number, a description of the damage and clear photographs so the matter can be investigated.

What happens if I receive the wrong product?

Please contact us with your order details and photographs of the item received. Our team will investigate and advise on the appropriate resolution.

How long does a refund take?

Refund processing times is 7 Days of order cancellation

How can I contact Container World?

You can contact our customer support or sales team through the contact information provided on our website.

Do you supply products for government tenders and commercial projects?

We welcome commercial, institutional and project-based enquiries. Please send your product requirements and quantities to our sales team for assessment.

Can I order products that are not listed on your website?

You are welcome to contact our sales team with the product details. We can advise whether the requested item can be sourced or supplied.